Solutions for Every Stage
Whether you're starting fresh, building a complete system, or improving an existing chatbot, we have a service that fits your needs.
Return HomeOur Approach
We structure our services around the different phases of chatbot development. This allows you to engage with us at whichever stage makes sense for your situation.
Some clients start with conversation design to establish a clear blueprint before committing to full development. Others need a complete build from scratch. Still others have deployed chatbots that aren't performing as hoped and want an independent assessment.
Each service stands alone but they also work well in combination. For instance, a design engagement naturally leads into development if you're satisfied with the conversation blueprint. Similarly, a performance review often identifies specific improvements that we can implement through focused design work.
Detailed Solutions
Conversational AI Design
RM 2,400
Collaborative design of chatbot conversation flows, personality frameworks, and user experience pathways that feel natural and helpful. The process begins with understanding your audience segments and common inquiry patterns, then maps out dialogue trees with branching logic and fallback handling.
What's Included:
- Discovery sessions to understand your customer inquiry patterns
- Detailed dialogue flow diagrams with branching paths
- Tone-of-voice guidelines aligned with your brand
- Escalation protocols for handoff to human agents
- Interaction blueprint ready for development
Timeline: Typically two to three weeks depending on scope
Chatbot Development & Integration
RM 7,200
Full technical build of a conversational AI agent, including natural language understanding configuration, backend integration with your existing systems, and deployment across your preferred channels such as website, messaging apps, or internal platforms.
What's Included:
- Complete technical implementation of conversation design
- Natural language processing model configuration and training
- Integration with CRM, helpdesk, or knowledge base systems
- Multi-channel deployment (website, WhatsApp, Facebook, etc.)
- Iterative testing and refinement during development
- Thirty days of post-launch monitoring and adjustments
Timeline: Four to eight weeks for standard implementations
Chatbot Performance Review
RM 1,800
A detailed analysis of your existing chatbot's conversation logs, completion rates, drop-off points, and user satisfaction indicators. The review identifies areas where the bot may be misunderstanding intent, providing unhelpful responses, or missing opportunities for meaningful engagement.
What's Included:
- Analysis of conversation logs and user interaction patterns
- Identification of common failure points and drop-offs
- Assessment of intent recognition accuracy
- Comprehensive report with specific improvement recommendations
- Prioritized list of dialogue and UX adjustments
Timeline: One to two weeks including report delivery
Choosing the Right Solution
Here's how to think about which service might fit your current situation.
| Your Situation | Recommended Solution | Why This Fits |
|---|---|---|
|
Exploring chatbot feasibility Want to understand if a chatbot makes sense before committing |
Conversational Design | Creates a detailed blueprint you can evaluate before proceeding to development |
|
Ready to build a chatbot Clear on needs and want a complete implementation |
Development & Integration | Handles everything from conversation design through deployment |
|
Chatbot underperforming Have a deployed chatbot that needs improvement |
Performance Review | Identifies specific issues and provides actionable improvement recommendations |
|
Have a design blueprint Conversation flows mapped out, need technical implementation |
Development & Integration | We can build from your existing design or refine it as part of development |
Not sure which fits your situation? That's completely fine. Reach out and we can discuss your needs to determine the most appropriate starting point.
Technical Standards Across All Solutions
Data Security
All data transmission encrypted with TLS. Conversation logs stored securely with access controls. Retention policies aligned with Malaysian data protection standards.
Responsive Design
Chatbot interfaces work seamlessly across desktop, tablet, and mobile devices. Touch-friendly controls and appropriate sizing for different screen sizes.
Accessibility
Keyboard navigation support, screen reader compatibility, and sufficient color contrast. Chatbots designed to be usable by people with varying abilities.
Performance
Response times optimized for user engagement. Efficient processing ensures minimal latency even during high-traffic periods. Regular performance monitoring.
Language Support
Chatbots can be configured for English, Bahasa Malaysia, Mandarin, or multilingual operation. Natural language models trained for regional dialect variations.
Documentation
Comprehensive technical documentation, conversation design rationale, and maintenance guides. Training materials for your team if needed.
Ready to Discuss Your Needs?
Tell us about your situation and we'll help you determine which solution makes the most sense as a starting point.
Get in Touch