Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions govern your access to and use of the Vektora website (veektooras.info) and the services we provide. By accessing our website or engaging our services, you agree to be bound by these terms.

If you do not agree with any part of these terms, you should not use our website or services. These terms constitute a legally binding agreement between you (the "Client" or "you") and Vektora (referred to as "we," "us," or "our").

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our services. By using our services, you represent that you meet these requirements.

2. Definitions

For purposes of these Terms:

• "Services" refers to all chatbot development, conversational AI design, performance review, and related services offered by Vektora.
• "Client" refers to any individual or organization that engages our services or uses our website.
• "Deliverables" refers to the work products, documentation, and materials we provide as part of our services.
• "Content" refers to all text, graphics, images, software, and other materials available through our website or services.
• "Agreement" refers to these Terms and Conditions together with any service-specific agreements or proposals.

3. Service Description

Vektora provides AI chatbot development and consulting services, including but not limited to:

• Conversational AI design and dialogue flow creation
• Chatbot development and technical implementation
• System integration with existing platforms and databases
• Performance review and optimization of existing chatbots
• Consulting and advisory services related to conversational AI

Services are provided based on the scope defined in individual service agreements or proposals. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, though we will honor existing contractual commitments.

Service availability may be limited by technical constraints, maintenance requirements, or other factors beyond our reasonable control.

4. Client Responsibilities

When engaging our services, you agree to:

• Provide accurate and complete information necessary for service delivery
• Respond to requests for information or feedback in a timely manner
• Ensure you have appropriate authority to engage our services on behalf of your organization
• Maintain the confidentiality of any access credentials or technical information we provide
• Use deliverables only for their intended purpose and in accordance with applicable laws
• Obtain necessary approvals or permissions before deploying chatbots to production environments
• Comply with all applicable laws and regulations in your use of our services

Failure to meet these responsibilities may affect our ability to deliver services effectively and may impact project timelines or outcomes.

5. Payment Terms

Service fees are specified in individual proposals or service agreements. Unless otherwise agreed, payment terms are as follows:

• Conversational AI Design: 50% upon project commencement, 50% upon delivery of final design documentation
• Chatbot Development: 30% upon project commencement, 40% upon completion of testing phase, 30% upon final deployment
• Performance Review: Payment due upon delivery of review report

Invoices are payable within 14 days of issuance unless otherwise specified. Accepted payment methods include bank transfer and online payment platforms. All fees are quoted and payable in Malaysian Ringgit (RM) unless otherwise agreed.

Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services for accounts with overdue payments.

All fees are exclusive of applicable taxes, which are the responsibility of the Client.

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content on our website, including text, graphics, logos, designs, and software, is the property of Vektora or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from this content without our express written permission.

6.2 Deliverables and Work Product

Upon full payment for services, you receive a non-exclusive, non-transferable license to use the deliverables we create specifically for your project. This includes conversation design documentation, chatbot implementations, and custom code developed for your use.

We retain ownership of our general methodologies, frameworks, tools, and any pre-existing intellectual property used in delivering services. You may not resell, redistribute, or repurpose deliverables for commercial gain outside your organization.

6.3 Third-Party Components

Deliverables may incorporate third-party software, libraries, or services subject to their own licenses. We will identify such components and provide necessary licensing information. You are responsible for complying with third-party license terms.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of our engagement. This includes business strategies, technical specifications, conversation logs, customer data, and other non-public information.

Confidential information must not be disclosed to third parties without prior written consent, except as required by law or to service providers bound by similar confidentiality obligations.

This confidentiality obligation survives termination of our service agreement and continues for a period of three years.

Information that is publicly available, independently developed, or rightfully obtained from other sources is not considered confidential.

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards. If services fail to meet this standard, we will re-perform the affected work at no additional charge.

8.2 Disclaimer of Other Warranties

Except as expressly stated above, services and deliverables are provided "as is" without warranties of any kind, either express or implied. We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that chatbots will achieve specific business outcomes, handle all possible user inputs correctly, or operate without interruption or error. Chatbot performance depends on many factors including data quality, integration environment, and user behavior.

We are not responsible for issues arising from third-party platforms, services, or systems that chatbots integrate with or depend upon.

9. Limitation of Liability

To the maximum extent permitted by law, our total liability arising from or related to services, deliverables, or these terms shall not exceed the fees paid by you for the specific service giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost data, or business interruption, even if we have been advised of the possibility of such damages.

This limitation applies regardless of the legal theory on which a claim is based, whether in contract, tort, negligence, strict liability, or otherwise.

Some jurisdictions do not allow limitation of certain damages, so these limitations may not apply to you in their entirety.

10. Indemnification

You agree to indemnify, defend, and hold harmless Vektora, its officers, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use of our services or deliverables in violation of these terms
• Your violation of applicable laws or third-party rights
• Content you provide to us for use in chatbot development
• Modifications you make to deliverables after our completion of services
• Your deployment of chatbots without appropriate testing or safeguards

We will provide notice of any such claims and cooperate in defense efforts, though you retain sole control of the defense and settlement.

11. Term and Termination

Individual service engagements continue until completion of deliverables or earlier termination as provided in the service agreement.

Either party may terminate a service engagement with 14 days written notice. Upon termination, you remain responsible for payment of fees for work completed up to the termination date.

We may terminate services immediately if you breach these terms, fail to make required payments, or engage in conduct that we reasonably believe could harm our business or reputation.

Sections relating to payment, intellectual property, confidentiality, warranties, limitation of liability, and dispute resolution survive termination.

12. Dispute Resolution

If a dispute arises relating to these terms or our services, the parties agree to first attempt resolution through good-faith negotiation.

If negotiation does not resolve the dispute within 30 days, either party may initiate mediation through a mutually agreed mediator in Penang, Malaysia. The costs of mediation shall be shared equally.

If mediation is unsuccessful, disputes shall be resolved through the courts of Malaysia, and you consent to the exclusive jurisdiction of Malaysian courts.

13. General Provisions

13.1 Entire Agreement

These Terms, together with any service-specific agreements or proposals, constitute the entire agreement between the parties and supersede all prior discussions, negotiations, and agreements.

13.2 Amendments

We may update these Terms from time to time. Material changes will be communicated through our website or by email. Your continued use of services after changes take effect constitutes acceptance of the updated terms.

13.3 Severability

If any provision of these Terms is found invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force.

13.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

13.5 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights to any successor or affiliate.

13.6 Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.

14. Contact Information

For questions about these Terms or to provide legal notices, contact us at:

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Malaysia.